FCA Vulnerable Customers Policy


Having a defined and structured Vulnerable Customer Policy in place is not only a regulatory requirement; it is an essential business function.  This is to ensure that all customers are treated in a clear, fair and consistent manner.  This includes requiring any person considered as ‘vulnerable’ to be treated with extra care.

It is essential that all staff understand what makes a customer vulnerable.  This manual provides guidance in everyday regulated business activities on how to identify customers that may be particularly vulnerable and they should be treated. Format: Word Document.

FORMAT: All documents are downloadable via email upon receipt of payment.