Treating Customers Fairly Documents

• TCF Six Outcomes – Word Document
• Improvement Log – Excel Document
• TCF Monitoring Register – Excel Document
• TCF Monitoring Report – Word Document
• TCF Management Information Matrix – Word Document
• TCF MI Report (to be used in conjunction with the MI & KPI Review form) – Word Document
• MI & KPI Review Form – Excel Document
• Customer Satisfaction Feedback Form – Word Document
• Customer Satisfaction Feedback Form Letter – Word Document
• TCF Values Document – Word Document

This bundle is designed to provide you with key documents so that you can record how your firm is maintaining treating customers fairly.  The improvement log is our latest document which came about to keep an up to date record of improvements in the firm.  This can then be used when completing a GAP Analysis as a reminder of what improvements the firm has made.  It also provides a good audit trail to demonstrate that the firm is continually reviewing its systems and controls.

FORMAT: All documents are downloadable via email upon receipt of payment.

Written & reviewed by the Ecompli founder — With over 20 years in financial services and having founded Ecompli in 2006, our compliance documents are written by a specialist with hands-on expertise in FCA regulation across the mortgage, general insurance, equity release, and insurance claims handling sectors. Every guide and template is personally developed to turn complex regulatory requirements into clear, practical tools your firm can actually use.

There are plenty of free templates and AI-generated documents available online. The challenge is knowing whether they genuinely reflect FCA requirements, align with Consumer Duty expectations and work in practice for your firm. Our documents are written by Ecompli’s founder and are designed specifically for regulated firms. Every manual, register and template is created to provide practical, usable guidance that supports implementation,  helping firms move beyond theory and into demonstrable compliance.