Management Information (MI)

All firms must be able to produce and show evidence that they are gathering and using key Management Information (MI)....

Final Response – Complaints Handling

Within the Financial Conduct Authority Disputes Sourcebook (DISP) it states when a firm sends a complainant a final response letter...

Regulatory Statement

Firms should take reasonable care to ensure that every letter (or electronic equivalent i.e. email) includes the regulatory statement ‘Authorised...