Definition of a Complaint

The FCA define a complaint as an ‘expression of dissatisfaction, whether oral or written, and whether justified or not, from...

Statement of Demands and Needs for Insurance

The Financial Conduct Authority requires firms to issue a Statement of Demands and Needs prior to conclusion of a contract....

Capital Resources – Annual Income Definition

The capital resources requirement for insurance and/or mortgage firms not holding client money is the higher of: • £5,000; and • 2.5%...