General Insurance Non-Advised Process Manual

Insurance sales must comply with the Financial Conduct Authority (FCA). Our Non-Advised General Insurance Manual has been fully updated to reflect the latest FCA requirements, including the travel insurance signposting rules and the revised premium threshold for consumers with pre-existing medical conditions. This ensures that firms offering non-advised services remain fully compliant with all relevant regulations and guidance.

This manual is designed to support firms in delivering the objectives of the regulator. It provides a clear, step-by-step guide to the non-advised sales process, making it easy to understand, even for those new to the industry. It outlines the responsibilities of the firm and staff to ensure that sales are conducted honestly, fairly, and professionally, while helping customers make informed choices.

The manual also reflects the Consumer Duty requirements, which apply to all products and services. This includes ensuring that products and services are suitable, offer fair value, and that communications and customer support enable consumers to make and act on well-informed decisions, even in a non-advised context.

FORMAT: All documents are downloadable via email upon receipt of payment.

Written & reviewed by the Ecompli founder — With over 20 years in financial services and having founded Ecompli in 2006, our compliance documents are written by a specialist with hands-on expertise in FCA regulation across the mortgage, general insurance, equity release, and insurance claims handling sectors. Every guide and template is personally developed to turn complex regulatory requirements into clear, practical tools your firm can actually use.

There are plenty of free templates and AI-generated documents available online. The challenge is knowing whether they genuinely reflect FCA requirements, align with Consumer Duty expectations and work in practice for your firm. Our documents are written by Ecompli’s founder and are designed specifically for regulated firms. Every manual, register and template is created to provide practical, usable guidance that supports implementation,  helping firms move beyond theory and into demonstrable compliance.