FCA General Insurance Advice Process Manual


Insurance sales must comply with the Financial Conduct Authority, Insurance Distribution Directive (IDD) and Insurance Act.  This is to ensure that firms act honestly, fairly, professionally and in the best interests of the customer.

This manual has adopted these rules to assist firms deliver the objectives of the regulator.  It includes a step by step process of the advised procedure that even someone new into the industry should be able to follow and grasp a good understanding of what is required of an Adviser.

FORMAT: All documents are downloadable via email upon receipt of payment.




  1. Introduction
    1. General Guidance
  2. Advice & Sales Process
    1. Terms of Business Agreement (TOBA)
    2. Fees and Commission Disclosure
    3. Privacy Notice
    4. Fact Find
    5. Existing Plans
    6. Affordability
    7. Suitability of Recommendations
    8. Research
    9. Product Disclosure
    10. Insurance Product Information Document (IPID)
    11. Statement of Price
    12. Statement of Demands & Needs
    13. Cancellation Period
    14. Claims Process
    15. Re-broking Insurance
    16. Group Insurance Policies with Multiple Policyholders
    17. Product Disclosure on ‘Distance Contracts’
    18. Distance Contracts – Telephone
  3. Renewals and mid-term changes
    1. Mid Term Changes
  4. Record Keeping Requirements