FCA Insurance Complaints Handling Documents
- Complaints Register – Excel Document
- Complaint Handling Leaflet – Word Document
- Acknowledgement Letter – Word Document
- 8 week Written Response Letter – Word Document
- Final Response – Word Document
- Letter of Acceptance – Word Document
- Submission Letter – Word Document
- Forwarding to another firm Letter – Word Document
This bundle includes a variety of template letters that firms can use to acknowledge a Complaint all the way through to sending a Final Response Letter. It also includes a Summary Resolution Letter in cases where the complaint has been dealt with within 3 working days.
FORMAT: All documents are downloadable via email upon receipt of payment.