Insurance Complaints Handling Documents


  • Complaints Register – Excel Document
  • Complaint Handling Leaflet – Word Document
  • Acknowledgement Letter – Word Document
  • 8 week Written Response Letter – Word Document
  • Final Response – Word Document
  • Letter of Acceptance – Word Document
  • Submission Letter – Word Document
  • Forwarding to another firm Letter – Word Document

This bundle includes a variety of template letters that firms can use to acknowledge a Complaint all the way through to sending a Final Response Letter.  It also includes a Summary Resolution Letter in cases where the complaint has been dealt with within 3 working days.

FORMAT: All documents are downloadable via email upon receipt of payment.