Consumer Duty Implementation Plan

The Consumer Duty will come into effect from the 31^st July 2023.

This Consumer Duty Implementation Plan is designed to provide a summary of requirements and a guide to the steps firms should take to ensure the Consumer Duty standards will be met by the implementation date.

The aim of the Consumer Duty is to basically bring about an environment where consumer harms do not occur, because the firm is consistently placing its customers’ interests at the heart of its business.  It also focuses beyond ensuring compliance with specific rules, but on delivering good outcomes to consumers.   This includes acting in good faith, to avoid causing harm and empowering consumers by placing them in a position where they can make effective decisions on the products they purchase.

The Duty sets a higher standard of care that firms must deliver to customers.  As such, firms will need to focus on delivering good outcomes for customers, identify any problems earlier and prevent problems escalating or becoming widespread.

FORMAT: All documents are downloadable via email upon receipt of payment.

Written & reviewed by the Ecompli founder — With over 20 years in financial services and having founded Ecompli in 2006, our compliance documents are written by a specialist with hands-on expertise in FCA regulation across the mortgage, general insurance, equity release, and insurance claims handling sectors. Every guide and template is personally developed to turn complex regulatory requirements into clear, practical tools your firm can actually use.

There are plenty of free templates and AI-generated documents available online. The challenge is knowing whether they genuinely reflect FCA requirements, align with Consumer Duty expectations and work in practice for your firm. Our documents are written by Ecompli’s founder and are designed specifically for regulated firms. Every manual, register and template is created to provide practical, usable guidance that supports implementation,  helping firms move beyond theory and into demonstrable compliance.