Tip of the Week

Management Information (MI)

By 5th April 2021 April 8th, 2021 No Comments

All firms must be able to produce and show evidence that they are gathering and using key Management Information (MI).

This can include the number of enquiries received, enquiries not taken up and why, whether advice has been given, sales completed, time to complete etc.  Management Information is required to ensure that the firm is embedding Treating Customers Fairly (TCF), it is also useful for a firm to identify how and where the business can improve to drive it forward.