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Tip of the Week

Final Response – Complaints Handling

By 17th January 2022No Comments

Within the Financial Conduct Authority Disputes Sourcebook (DISP) it states when a firm sends a complainant a final response letter it must:

  • Inform the complainant that they may refer the complaint to the Financial Ombudsman Service if they are dissatisfied with the final response and that they must do so within six months;
  • Enclose a copy of the FOS explanatory leaflet.