Tip of the Week

Definition of a Complaint

By 7th December 2020 No Comments

The FCA define a complaint as an ‘expression of dissatisfaction, whether oral or written, and whether justified or not, from or on behalf of an eligible complainant about a firm’s provision of or failure to provide a financial service’.

Some examples what could constitute as a complaint are:

• Misleading information has been given;
• Poor advice has been given;
• Advertising material was misleading;
• Fraud has been committed;
• Confidential information has been disclosed.