Training & Competence Manual – General Insurance Brokers (Non-Advised)


All individuals who are involved in regulated activities must comply with the Financial Conduct Authority (FCA) Training & Competence Sourcebook (TC) and Systems & Controls Sourcebook (SYSC) in order to achieve, maintain and improve competence.

In addition, whilst the Insurance Distribution Directive was repealed on the 5th April 2024, the requirements stating anyone involved in the distribution of insurance must complete a minimum of 15 hours CPD has been transferred into the FCA Handbook.  As such, our manual has been updated removing mention of the IDD but retaining the rules as required under the FCA.

The purpose of this Training & Competence (T&C) Manual is to establish and provide a process for authorising, training, supervising and monitoring individuals who are employed by the firm by setting out standards that must be achieved and maintained by individuals.  This manual is aimed at General Insurance Brokers who arrange insurance but do not provide advice.

FORMAT: All documents are downloadable via email upon receipt of payment.


WORD DOCUMENT – 12 PAGES – Last Updated: April 2024


  1. Introduction
    1. Purpose of the T&C Manual
    2. Application of the T&C Manual
    3. Permitted Activities of Sales Agents
  2. Roles and Responsibilities
  3. Recruitment and Assessing Competence
    1. Employee References
    2. Conduct and Contracts
    3. Administrative Staff
    4. Termination of Appointment
    5. Outside Business Interests
  4. Attaining Competence
    1. Trainee Insurance Broker
  5. Maintaining Competence
    1. On-going Supervision
  6. Training and Monitoring Activities
    1. Key Performance Indicators
    2. Desk Based Monitoring
    3. Monitoring Purpose/Standards
  7. Failure Policy
  8. Supervisor
  9. General Issues
    1. Continuous Professional Development (CPD)
    2. Continuous Professional Development (CPD) – Insurance Requirements
    3. Absence Policy