WORD DOCUMENT – 25 PAGES
Ecompli continually review all of their documents and regularly update them. This Equity Release Advice Process Manual was last updated on the 28th September 2020 and is specifically designed for Equity Release Brokers.
INDEX OF CONTENTS
- Introduction
- Advice/Sales Permitted
- Lifetime Mortgage Definition
- Home Purchase Plan Definition
- Home Reversion Plan Definition
- Introduced Business
- Introducing to another Intermediary
- Contacting Customers – cold calling
- Methods of Conducting Solicited Real Time Promotions
- Referral from an Introducer
- Referral from an Existing Customer
- Contacting Existing Customers
- Important Notes
- Communication with Customers
- Scope of Service Disclosure
- Initial Disclosure
- Verbal Disclosure
- Product Range/Limitations
- Commission
- Fees
- Fees – Election Form
- Additional Disclosure Requirements where Business is Transacted by Distance
- Privacy Notice
- Factfind
- Affordability
- Non-Disclosure
- Research – Key Facts Illustration
- Suitability of Advice
- Equity Release Transactions
- Home Reversion Plans
- Advice Rejected
- Home Purchase Plan – additional requirements
- Risks & Features Statement
- Financial Information Statement
- Post-Sale Disclosure
- Proposal Completion
- Suitability Letter
- Variations
- Further Advances
- Arrears & Debt Consolidation
- Execution Only
- Customers in Special Circumstances
- Record Keeping
- Minimum Requirements