FCA Equity Release Advice Process Manual

WORD DOCUMENT – 25 PAGES

INDEX OF CONTENTS

1. Introduction
   1. Advice/Sales Permitted
   2. Lifetime Mortgage Definition
   3. Home Purchase Plan Definition
   4. Home Reversion Plan Definition
2. Introduced Business
   1. Introducing to another Intermediary
3. Contacting Customers – cold calling
   1. Methods of Conducting Solicited Real Time Promotions
   2. Referral from an Introducer
   3. Referral from an Existing Customer
   4. Contacting Existing Customers
   5. Important Notes
4. Communication with Customers
   1. Scope of Service Disclosure
5. Initial Disclosure
   1. Verbal Disclosure
   2. Product Range/Limitations
   3.  Commission
   4.  Fees
   5. Fees – Election Form
   6. Additional Disclosure Requirements where Business is Transacted by Distance
   7. Privacy Notice
6.  Factfind
   1.  Affordability
   2. Non-Disclosure
7. Research – Key Facts Illustration
8. Suitability of Advice
   1. Equity Release Transactions
   2. Home Reversion Plans
   3. Advice Rejected
9. Home Purchase Plan – additional requirements
   1. Risks & Features Statement
   2. Financial Information Statement
   3. Post-Sale Disclosure
10. Proposal Completion
11. Suitability Letter
12.  Variations
    1. Further Advances
13. Arrears & Debt Consolidation
14. Execution Only
15. Customers in Special Circumstances
16. Record Keeping
    1. Minimum Requirements