Insurance Claims Handling Documents for Loss Assessors

• Advertising Register – Excel Document
• Breach Register – Excel Document
• Template Claims Handling Mandate – Word Document
• CPD Training Form – Excel Document
• ICOB Jargon Buster – Word Document
• Locum Agreement Template – Word Document
• Introducer Letter – Word Document

These documents are specifically for firms who act on behalf of customers who are claiming on an insurance policy.  Also referred to as Loss Assessors.

The bundle includes a variety of documents that firms handling claims may find useful to record financial promotions and breaches.  It also includes a template mandate that is commonly used by firms to obtain the customers authority to act on their behalf.

FORMAT: All documents are downloadable via email upon receipt of payment.

Written & reviewed by the Ecompli founder — With over 20 years in financial services and having founded Ecompli in 2006, our compliance documents are written by a specialist with hands-on expertise in FCA regulation across the mortgage, general insurance, equity release, and insurance claims handling sectors. Every guide and template is personally developed to turn complex regulatory requirements into clear, practical tools your firm can actually use.

There are plenty of free templates and AI-generated documents available online. The challenge is knowing whether they genuinely reflect FCA requirements, align with Consumer Duty expectations and work in practice for your firm. Our documents are written by Ecompli’s founder and are designed specifically for regulated firms. Every manual, register and template is created to provide practical, usable guidance that supports implementation,  helping firms move beyond theory and into demonstrable compliance.