FCA Complaints Documents


  • Complaint Confirmation Form – Word Document
  • Complaint Handling Leaflet – Word Document
  • Complaints Record – Word Document

Within this bundle we provide a Confirmation Form that staff can sign and date confirming they have read the manual and understood its content, along with a Complaints Record to record and report any complaints.  There is also a leaflet that firms can send out to complainants when acknowledging a complaint.

FORMAT: All documents are downloadable via email upon receipt of payment.