Complaints Response Letters


  • Acknowledgement Letter – Word Document
  • Summary Resolution Letter – Word Document
  • Authority Letter – Word Document
  • 8 week Written Response Letter – Word Document
  • 8 week Written Response Letter (time barred) – Word Document
  • Final Response Letter – Word Document
  • Final Response (time barred) – Word Document
  • Letter of Acceptance – Word Document
  • Submission Letter to FOS – Word Document
  • Forwarding to another firm letter – Word Document
  • Mortgage Claim no longer hold file – Word Document

This bundle includes a variety of template letters that firms can use to acknowledge a Complaint all the way through to sending a Final Response Letter.  It also includes a Summary Resolution Letter in cases where the complaint has been dealt with within 3 working days.

FORMAT: All documents are downloadable via email upon receipt of payment.