Annual Certification Assessments don’t just tick a compliance box; they’re a core part of your Consumer Duty framework. They help you demonstrate that individuals giving advice or interacting with customers are competent, capable, and qualified to deliver good outcomes.
By evidencing that your team has the skills, knowledge and character to perform their roles, you show the FCA that your firm takes its responsibilities seriously. This aligns with the Duty’s focus on culture, accountability, and fair treatment, not just processes and paperwork.
If you haven’t reviewed your Certification approach recently, it might be time to refresh your process. Visit our website for tools and templates to help keep things simple and effective.
