The Financial Conduct Authority requires firms to issue a Statement of Demands and Needs prior to conclusion of a contract....
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The capital resources requirement for insurance and/or mortgage firms not holding client money is the higher of: • £5,000; and • 2.5%...
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Where a firm rejects a complaint, yet chooses to make a goodwill payment to the complainant, the complaint should be...
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Financial Promotions that advertise mortgage business must include the below if a fee may be charged: The amount of the...
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You may come across some questions within the Retail Mediation Activities Return (RMAR) that refers to the “last reporting date”....
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Good written records are important to evidence the discussions that took place with a customer and the advice given. Equally...
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If you have permission to hold client money then it must be kept separate from the firm’s own money, unless...
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Professional Indemnity Insurance (PII) covers legal costs and expenses incurred in your defence, as well as any damages or costs...
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When completing the Complaints Return online you need to disclose how many complaints have been ‘upheld’ (i.e. a final response...
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The FCA’s financial promotion rules do not apply to image advertisements which contain no more than: The name of the...
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