FCA Complaints Documents

• Complaint Confirmation Form – Word Document
• Complaint Handling Leaflet – Word Document
• Complaints Record – Word Document

Within this bundle we provide a Confirmation Form that staff can sign and date confirming they have read the manual and understood its content, along with a Complaints Record to record and report any complaints.  There is also a leaflet that firms can send out to complainants when acknowledging a complaint.

FORMAT: All documents are downloadable via email upon receipt of payment.

Written & reviewed by the Ecompli founder — With over 20 years in financial services and having founded Ecompli in 2006, our compliance documents are written by a specialist with hands-on expertise in FCA regulation across the mortgage, general insurance, equity release, and insurance claims handling sectors. Every guide and template is personally developed to turn complex regulatory requirements into clear, practical tools your firm can actually use.

There are plenty of free templates and AI-generated documents available online. The challenge is knowing whether they genuinely reflect FCA requirements, align with Consumer Duty expectations and work in practice for your firm. Our documents are written by Ecompli’s founder and are designed specifically for regulated firms. Every manual, register and template is created to provide practical, usable guidance that supports implementation,  helping firms move beyond theory and into demonstrable compliance.