Staff Incentive Risk Guidance Document

A firm’s culture and governance play a critical role in ensuring fair treatment of customers. Under the Consumer Duty, firms must act to deliver good customer outcomes and avoid foreseeable harm. Incentive schemes and remuneration structures can be significant drivers of both good and poor behaviours. While well-designed incentives can promote positive engagement and service, poorly structured schemes may encourage behaviours that lead to poor customer outcomes or regulatory breaches.

This Staff Incentive Risk Guidance Document provides a comprehensive overview of the potential risks associated with staff incentive schemes and offers practical guidance on how firms can effectively manage these risks. It includes key risk indicators, strategies for mitigating harm, and examples of good practice to help firms align their incentive structures with regulatory expectations. Whether you are reviewing your existing schemes or designing new ones, this document will support you in ensuring that staff incentives drive the right behaviours while maintaining compliance with Consumer Duty requirements.

FORMAT: All documents are downloadable via email upon receipt of payment.

Written & reviewed by the Ecompli founder — With over 20 years in financial services and having founded Ecompli in 2006, our compliance documents are written by a specialist with hands-on expertise in FCA regulation across the mortgage, general insurance, equity release, and insurance claims handling sectors. Every guide and template is personally developed to turn complex regulatory requirements into clear, practical tools your firm can actually use.

There are plenty of free templates and AI-generated documents available online. The challenge is knowing whether they genuinely reflect FCA requirements, align with Consumer Duty expectations and work in practice for your firm. Our documents are written by Ecompli’s founder and are designed specifically for regulated firms. Every manual, register and template is created to provide practical, usable guidance that supports implementation,  helping firms move beyond theory and into demonstrable compliance.