INDEX OF CONTENTS
- Introduction
- Guidance for Insurance Product Manufacturers
- Product Distribution Strategy
- Price and Remuneration
- Management Information – Risk Assessment
- Guidance for Insurance Product Distributors
- Price and Remuneration
- Management Information
- Unacceptable Examples of Poor Value and Service
- Example 1 – Tour operator travel insurance products for coach trips
- Example 2 – Claims services being provided under delegated authority
- Example 3 – GAP Insurance
- Example 4 – Scratch and Dent Insurance
- Example 5 – Tradesman Insurance
- Example 6 – GAP insurance potentially sold to ineligible customers or those who do not need cover
- Example 7 – Failure to fulfil obligation – Travel insurance and scratch and dent insurance