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“It’s a fact that over 50% of our new business comes from referrals from our existing customer base. This is a statistic that we are all very proud of, as it shows that we must be providing fantastic levels of service to our customers. Whilst it would be a pleasure for me to personally tell you more about Ecompli I think that it could be a bit biased, so I believe the best way is to let our customers share their own Ecompli customer experience with you…”
Stephen Gibson (Operations Director, Ecompli)
SJS Healthcare Associates employed the services of ecompli when the FSA changed their regulations on compliance.
They helped us set up all the FSA rules and regulations in a most professional and efficient manner.
They have been consistently reliable and have guided us through the past 2/3/years. There is always someone at the end of the phone whenever we have needed advice.
We would not be where we are today without their advice and assistance.
I would highly recommend them to anyone needing FSA guidance.
Director - SJS Healthcare Associates
I thought I would drop you a line as I am continually amazed and impressed at the prompt, professional and accurate service both you and your firm provide.
The ability to contact someone who is both knowledgeable and enthusiastic about compliance matters is a real comfort when trading in these sometimes difficult times.
Not a menu option in sight when phoning! (sheer heaven!!) I would thoroughly recommend any firm considering employing the services of a compliance consultant should contact Ecompli and forget the rest!
Barry L Doe
Homebuyers Financial Services Ltd
I have had a relationship with Ecompli for four years now and I have found them to be professional and knowledgeable about the industry I trade in. The reason I decided to write this testimonial is because Ecompli are probably the only strategic partner who work along side my business that actually does what they say they are going to do!
By that I mean that they are proactive instead of reactive, are always ahead with new rules and changes in the industry, have an informative website which is easy to navigate and have friendly and approachable staff.
Ecompli keep you informed by regular emails that are relevant and I particularly like the way I can call them at any time to discuss any problem or challenges I face with compliance in my business.
I would go as far to say they do over and above what normal service they offer and I have no hesitation to recommending them to any one in this industry.
Director at Hopewells Simply Finance Ltd
I have used the services of Ecompli for years in both my current and previous roles. Our primary focus is Insurance Broking and whereby we appreciate the benefits of being compliant we do not want the headache of dealing with it each and every day – this is where Ecompli provide such value by simply taking away the headache and allowing us to get on with running our business. Their specialist knowledge and advice on the rules and regulations are a real credit to them and nothing is ever too much trouble.
I cannot recommend them highly enough.
Director at Blackstone Insurance Brokers
We have used the services of Ecompli for 2 years and during this time have found them to be invaluable in the support and guidance they provide. Ecompli are extremely approachable and can be relied upon for any queries / guidance.
We meet with Ecompli on a monthly basis to review processes, file checks, TCF training / checks, complaints training. In addition to the monthly reviews we contact them on a regular basis to review all marketing literature & advertising campaigns and also for compliance advice on any new campaigns we are looking at launching. This year we completed a TCF audit by the FSA which Ecompli assisted with gathering the information and providing guidance so that we felt comfortable with the process. Ecompli are efficient, friendly, approachable and I don’t know how we managed without them!
Sharon Nicolson, Blackburn, Lancashire
We appointed Ecompli 3 years ago and our subsequent experience with them has been a delight (and I never thought I would ever say that about anything to do with Compliance!)
The team are highly professional in every sense of the word but are able to operate their services in a “user friendly” fashion. Their response to all compliance issues has been by return and I have no hesitation in recommending their services to any company who are in need of a great, plain English speaking, service from people who are so easy to deal with.
Chris Bush, Wokingham, Berkshire.
We are now in our 4th year of compliance support from Ecompli. Stephen, Suzanne and the team completely understand the requirements and practicalities of running a Mortgage and Insurance brokerage – the support that they provide is a perfect blend of practical advice and thorough attention to detail. The resources available on the Ecompli website are well written, comprehensive and intuitive, as are the regular updates that we receive by email. On their own these resources would represent excellent value for money from our Ecompli subscription. However, the key reason for our satisfaction with Ecompli is the ad-hoc support and advice that we have access to. We can call or email the team at any time with questions, advice requests etc and the answers are always prompt and accurate.
It is our opinion that no other compliance provider comes close to matching Ecompli’s support packages and we would not hesitate to recommend them to other firms.
Richard & Rachel Gill
Aspect Mortgages Limited
Ecompli have provided us with first rate compliance support for some time now. The information and advice available through their website is comprehensive, easily accessible and has proven to be invaluable to us.
We are regularly in contact with Ecompli and always receive a friendly, prompt and professional service from all of the team. The systems and procedures we now have in place ensure our ongoing compliance and have provided all of our staff and management with a high level of confidence that we are working to standards considerably higher than those demanded by the regulator.
I never thought that I would say this, but Ecompli have made compliance enjoyable!
Sean Piper, Fusion Mortgage Services Ltd.
I have personally worked with Ecompli for just over a year, although my firm has worked with them for longer than this. Throughout this time, I have received an excellent level of service from everyone in the organisation. Their knowledge of the FSA, the interpretation of the regulations and the requirements of firms working in this market is excellent and extremely comprehensive. Responses to questions, queries and requests are prompt and suitably detailed – most importantly in layman’s terms! In addition, they are flexible and able to adapt their service to meet the ever changing needs of my organisation.
Beverley Hilton, London.