Mortgage Advice Process

Within this section you will find all the guidance you need to ensure you carry out the advice process compliantly. You will find example customer contact letters so that you are not in breach of the cold calling rules and guidance within the manual on how to streamline this process.

The manual below contains an easy step, end-to-end process starting with when you need to supply the IDD to the close of business. If your firm has recently taken on new advisers this manual is a must read as it will provide in depth procedures regarding their compliance obligations and why it is important to adhere to them.