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This section of the website will provide you with the guidance you need to handle Insurance claims compliantly. It also contains registers for recording Complaints, Adverts etc and further supporting documents to help assist you to ensure your business remains compliant.
Please remember at the beginning of 2007, we also launched a Claims Handling Monthly Newsletter detailing guidance on compliance, treating customers fairly, data protection and much more.
|Claims Only Firms Compliance Manual V8||594 KB||DOC||Download|
|Advertising Register V2||30 KB||XLS||Download|
|Breach Register V2||17 KB||XLS||Download|
|CPD Training Form V2||41 KB||DOC||Download|
|ICOB Jargon Buster V4||28 KB||DOC||Download|
|Locum Agreement Template V2||26 KB||DOC||Download|
|Introducer Letter||26 KB||DOC||Download|
|Complaints Register V5 (Electronic / Paper Version)||16 KB||XLS||Download|
|Complaint Handling Leaflet V4||36 KB||DOC||Download|
|Acknowledgement Letter V4||28 KB||DOC||Download|
|8 Week Written Response Letter V4||27 KB||DOC||Download|
|Final Response V4||31 KB||DOC||Download|
|Letter of Acceptance V4||26 KB||DOC||Download|
|Submission Letter V4||28 KB||DOC||Download|
|Forwarding to another firm letter V2||27 KB||DOC||Download|
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